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Your recent experience with ADR

Thank you for your time!

1. What was your role?
Which AER ADR Specialists or Third-Party Mediator assisted in your file?
Options are limited to
2. Please rate your level of agreement with the following statements about how well you were prepared for ADR: *
Strongly Agree Agree Neutral Disagree Strongly Disagree
The ADR Specialist asked me about my concerns.
I felt prepared for ADR.
I understood whether I needed legal counsel or other resources.
I understood what information I would need to participate.
3. What factors were most important in deciding to participate in ADR? Choose all that apply.
Options are limited to
4. Do you agree with the following statements? *
Yes No
The ADR process was conducted fairly.
I was allowed to discuss new issues.
The process allowed me to speak freely.
I had authority to make decisions about potential solutions.
Other participants had authority to make decisions about potential solutions.
5. Do you agree with the following statements about information shared during ADR? *
Yes No
I had all the time I needed to participate effectively.
I had access to the information required to participate.
The information provided by subject matter experts was clear and relevant.
6. Please rate your level of agreement with the following statements about communication between parties:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The other participants listened to me.
I felt safe expressing my views.
The ADR Specialist ensured that each party had sufficient opportunity to speak.
I felt heard by the other parties.
I understood the concerns of the other parties.
7. Did communication between parties improve as a result of ADR?
8. Did your trust in the AER improve as a result of ADR?
9. Please rate your level of agreement with the following statements regarding ADR:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The ADR Specialist treated everyone fairly.
The ADR Specialist intervened or directed the process when needed.
10. Please choose the most applicable statement:
11. Please rate your level of agreement with the following statements regarding the process. *
Strongly Agree Agree Neutral Disagree Strongly Disagree
ADR was a valuable use of my time.
There were no undue delays.
I am better able to work with the other party on future, similar matters.
I would recommend ADR to others.
I would recommend the ADR Specialist to others.
12. Please indicate your overall level of satisfaction with ADR:
13. Please indicate your overall level of satisfaction with the service you received from the ADR Specialist
15. Would you like us to follow up with you on this survey?