Model for Regulatory Excellence

Thank you for your interest in Regulatory Excellence. Engagement on the model has now concluded. Please visit aer.ca to see the final reports and engagement summaries. 

The Alberta Model for Regulatory Excellence was a collaborative effort—last fall, more than 1500 people across the province came together to help us define regulatory excellence and develop a model that works for our province. This process meant admitting we’re not perfect, and asking others where and how we can improve.



The Alberta Model for Regulatory Excellence was a collaborative effort—last fall, more than 1500 people across the province came together to help us define regulatory excellence and develop a model that works for our province. This process meant admitting we’re not perfect, and asking others where and how we can improve.



Thank you for your interest in Regulatory Excellence. Engagement on the model has now concluded. Please visit aer.ca to see the final reports and engagement summaries. 

  • Thank you

    about 1 year ago

    No one aspires to be average, and no one can be exceptional on their own. The AER is no different… we aspire to excellence and the path towards it involves working together. A big thank you is in order to all of the Albertans, indigenous peoples, employees and many other stakeholders who took the time to rank our performance and share top priorities.

    The engagement process was humbling and immensely valuable. It helped drive tough decisions about gaps, priorities, and next steps. The What we Heard document summarizes the feedback that was provided to us and outlines the changes we made to the Alberta Model for Regulatory Excellence as a result of that feedback.

    We still have a lot of work to do to, and this model will guide all of our work, starting with our internal management. The AER created the Centre of Regulatory Excellence to improve our competencies in key areas such as engagement and technical training.

    We will continue to work with people across the province, both inside and outside our doors, as we put this model into action. In the meantime, you can login to this site to share your thoughts and comment on the Model.

    No one aspires to be average, and no one can be exceptional on their own. The AER is no different… we aspire to excellence and the path towards it involves working together. A big thank you is in order to all of the Albertans, indigenous peoples, employees and many other stakeholders who took the time to rank our performance and share top priorities.

    The engagement process was humbling and immensely valuable. It helped drive tough decisions about gaps, priorities, and next steps. The What we Heard document summarizes the feedback that was provided to us and outlines the changes we made to the Alberta Model for Regulatory Excellence as a result of that feedback.

    We still have a lot of work to do to, and this model will guide all of our work, starting with our internal management. The AER created the Centre of Regulatory Excellence to improve our competencies in key areas such as engagement and technical training.

    We will continue to work with people across the province, both inside and outside our doors, as we put this model into action. In the meantime, you can login to this site to share your thoughts and comment on the Model.

  • Background

    about 1 year ago

    In November 2014, the AER launched a project to help identify the key attributes of an excellent regulator, understand how the AER can adopt these attributes, and measure our progress. To ensure it was done well, we turned to the experts at the internationally renowned Penn Program on Regulation (PPR) at the University of Pennsylvania.

    In fall 2015, the final, peer-reviewed report was released, entitled Listening, Learning, and Leading: A Framework for Regulatory Excellence. The framework provided a general model, one that had to be adapted to reflect the unique work of different regulators. The model includes three attributes... Continue reading

    In November 2014, the AER launched a project to help identify the key attributes of an excellent regulator, understand how the AER can adopt these attributes, and measure our progress. To ensure it was done well, we turned to the experts at the internationally renowned Penn Program on Regulation (PPR) at the University of Pennsylvania.

    In fall 2015, the final, peer-reviewed report was released, entitled Listening, Learning, and Leading: A Framework for Regulatory Excellence. The framework provided a general model, one that had to be adapted to reflect the unique work of different regulators. The model includes three attributes of excellence—stellar competence, utmost integrity, and empathic engagement—and provides a performance model for regulators pursuing excellence.

    While the AER had begun to identify how the findings in the report will work in Alberta, we knew that we needed the help of Albertans to build a path to excellence.

    Following the release of the PPR report, we engaged Albertans, indigenous people, stakeholders, and AER employees to test our own understanding, to make sure we got it right, and to develop a made-in-Alberta version of this framework for regulatory excellence. We discussed the model and the core attributes and asked for honest feedback on how we were performing against the existing framework and where we could improve.

    The What We Heard report summarizes the feedback that was provided to us and outlines the changes we made to the Alberta model for regulatory excellence as a result of that feedback.